Equipos pequeños
Caso de uso único, equipo de hasta 5 personas.
$ 599 USD / mes
Setup único $2,500
- Usuarios ≤ 5
- Asistentes ≤ 3
- Canales ≤ 2
- Workflows ≤ 5
- Soporte Estándar
Pricing
Calculable before talking to sales.
Modular and transparent: 4 platform plans · conversation packs · consulting hours. All three public, calculable before talking to sales.
06PRECIOS
Tres componentes. Tres precios. Cero letra chica.
Pagás por capacidad de plataforma, conversaciones y horas de acompañamiento — por separado.
01
Plataforma
Operación PyME activa
Varios casos de uso, área comercial + soporte.
$ 599 USD / mes
Setup único $3,500
- Usuarios ≤ 15
- Asistentes ≤ 8
- Canales ≤ 4
- Workflows ≤ 20
- Soporte Estándar
Mid-market en producción
Operación multi-canal con volumen alto y workflows complejos.
$ 599 USD / mes
Setup único $6,500 – $12,000
- Usuarios ≤ 40
- Asistentes Ilimitados
- Canales ≤ 8
- Workflows Ilimitados
- Soporte Prioritario
Multi-país, multi-marca
Despliegues corporativos con SLA, residencia de datos y gobernanza dedicada.
A medida
Setup según alcance
- Usuarios Custom
- Asistentes Custom
- Canales Custom
- Workflows Custom
- Soporte Dedicado
Todos los planes incluyen acceso a la plataforma, actualizaciones y monitoreo. Soporte estándar (Spark / Core) o prioritario (Scale).
| Pack | Conversaciones / mes | Precio |
|---|---|---|
| Starter 1K | 1,000 | $99 |
| Basic 2K | 2,000 | $179 |
| Growth 5K | 5,000 | $399 |
| Business 10K | 10,000 | $749 |
| Pro 15K | 15,000 | $999 |
| Scale 50K | 50,000 | $2,999 |
Una conversación = un hilo completo multi-turno hasta cierre de sesión, o una ejecución completa de workflow. Las conversaciones no acumulan al mes siguiente.
| Pack | Horas / mes | Precio |
|---|---|---|
| Essentials | 4 h | $220 |
| Standard | 8 h | $440 |
| Pro | 16 h | $880 |
| Intensive | 24 h | $1,320 |
| Dedicado | 40 h | $2,200 |
Uso válido: configuración avanzada, nuevos agentes o workflows, capacitación, ajuste de prompts, integración con sistemas nuevos.
04
Combinaciones típicas
| Perfil | Plataforma | Conversaciones | Horas | Setup | Total / mes |
|---|---|---|---|---|---|
| PyME arranque Primer caso de uso | Spark | 1K · $99 | — | $2,500 | $698 |
| PyME activa Soporte + ventas en marcha | Spark | 2K · $179 | 4 h · $220 | $2,500 | $998 |
| SMB estándar Multi-canal, equipo de 10–15 | Core | 5K · $399 | 8 h · $440 | $3,500 | $1,438 |
| SMB avanzado Workflows complejos, volumen estable | Core | 10K · $749 | 16 h · $880 | $3,500 | $2,228 |
| Mid-market Producción a escala, varias áreas | Scale | 15K · $999 | 16 h · $880 | $6,500 | $2,478 |
Precios en USD, antes de impuestos locales. Los precios públicos son referencia y pueden ajustarse en propuestas enterprise.
Comparison
What each plan includes.
Summary table — fine print lives in the commercial proposal. Any plan combines with a conversation pack and a block of consulting hours.
| Capacity | SPARK | CORE | FORGE | BLAZE |
|---|---|---|---|---|
| Included users | ≤ 5 | ≤ 15 | ≤ 40 | Unlimited |
| Assistants / agents | ≤ 3 | ≤ 10 | ≤ 25 | Unlimited |
| Connected channels | ≤ 2 | ≤ 4 | ≤ 8 | Unlimited |
| Workflows | ≤ 5 | ≤ 25 | ≤ 100 | Unlimited |
| Knowledge bases (RAG) | 1 | 5 | 15 | Unlimited |
| Voice (IVR + outbound) | — | ✓ | ✓ | ✓ |
| OCR | — | ✓ | ✓ | ✓ |
| Enterprise connectors | Basic | Standard | Advanced | Custom + on-prem |
| SSO / SAML | — | — | ✓ | ✓ |
| Guaranteed SLA | — | 99.5% | 99.9% | 99.95% |
| Support | Standard | Priority | Dedicated | Dedicated 24/7 |
FAQ
What people ask before signing.
Why three components instead of a single per-user price?
Because your real cost depends on three distinct things: how much platform you need (users, assistants, workflows), how much conversation volume you process monthly, and how much hands-on help you want from our team to design and operate. Bundling it into a single price penalizes light users and subsidizes heavy ones. Separate is honest.
How is a conversation billed?
A conversation is a 24-hour window with a single contact, no matter how many messages or channels are exchanged. If the contact returns the next day, a new conversation opens. Overages are billed at pack rate.
Are consulting hours mandatory?
No for SPARK and CORE. But the first month of any deployment includes a block of hours (setup, prompt design, initial integration). From month two you can contract monthly blocks or keep the platform standalone. We recommend at least 4h/month during the first 6 months to iterate.
Do you accept local currency or only USD?
We bill in USD by default. For clients in Guatemala, Honduras, El Salvador, Costa Rica, Panama and Mexico we can bill in local currency at the day-of-invoice exchange rate. No FX surcharge.
What's the minimum contract commitment?
12 months for SPARK and CORE. 24 months for FORGE and BLAZE — with a platform discount ladder. Cancellation with 60 days notice outside the committed period. No penalty if the use case simply didn't work for you.
What happens to my company's data?
Yours, always. We process them to operate your deployment and never use them to train models. AWS regions supported (us-east-1 or sa-east-1) and isolated tenant from FORGE upward. BLAZE supports on-prem on your own infrastructure or a partner's.