Multi-format ingest
PDF, Word, Excel, Google Drive, SharePoint, public web, live sheets.
Knowledge bases
Your information, understood by AI.
Upload manuals, policies, catalogs or records. The AI reads them, understands them and answers with the up-to-date version — citing the source.
What it does
The primitives, in plain English.
Hybrid search
Embeddings + keyword + filters. Finds the right paragraph, not just the right document.
Citations on every answer
The agent cites the document and section — customer and team can verify.
Auto re-indexing
Detects source changes and re-syncs without manual intervention.
How Flamerly operates it
You're not on your own.
- 01
Initial curation
Session with your operations team to define canonical sources and rule out the obsolete ones.
- 02
Live source connection
Drive, SharePoint, public site, internal DB. The KB stays current without re-uploading files.
- 03
Monthly audit
We review low-confidence answers and coverage gaps — and adjust curation.
By industry
What it looks like, in production.
Retail
Unified product catalog + return policy so the agent never serves stale info.
Financial
Product terms, KYC, AML, compliance manuals — cited to the rep during the conversation.
Logistics
Per-warehouse ops manuals and per-contract SLAs available instantly to dispatch.