Conversational latency
Under 800ms between the customer finishing and the agent responding.
Voice
The call, with no menus or hold tones.
Handles calls in Spanish, English, Portuguese or French. No "press 1, press 2" — the customer speaks and gets an answer. Built for call center and voice sales.
What it does
The primitives, in plain English.
Multi-language
Spanish, English, Portuguese and French. Detects the caller language and matches it.
Warm handoff
When a human is needed, transfer happens with a summary of the call context.
Recording + QA
Every call is transcribed and available for audit and continuous improvement.
How Flamerly operates it
You're not on your own.
- 01
Conversation design
We map critical flows with your team: sales, support, collections, dispatch.
- 02
Existing or new line
We plug into your Twilio, SIP trunk or 1-800 — or provision a new one.
- 03
Calibration with real voice
We iterate using your own call center recordings to tune accent, pace and vocabulary.
By industry
What it looks like, in production.
Retail
Phone orders with contextual upsell and direct capture into the order system.
Financial
Credit status, visit scheduling and voice ID verification.
Logistics
Dispatch coordination with drivers and first-line support.