Persistent memory
The agent recognizes the contact next time and picks up where the thread left off.
Agents
Agents that remember and resolve.
They serve customers over WhatsApp, web or phone. They remember the customer between conversations and take real action in your systems — not a chatbot with canned replies.
What it does
The primitives, in plain English.
Multi-channel
WhatsApp, web, voice, email. Same agent, same context, on the channel the customer prefers.
Real actions
Not just replies — queries your CRM, creates tickets, books in the calendar, triggers a workflow.
Smart escalation
When a human needs to take over, it routes to the right rep with the full conversation context.
How Flamerly operates it
You're not on your own.
- 01
Agent design
Workshop with your team to set tone, scope, the cases it resolves, and the ones that escalate.
- 02
Systems connection
We integrate the CRM, ERP and tools you already use via connectors — no stack migration required.
- 03
Weekly iteration
We review real conversations with your team and refine prompts, rules and handoffs.
By industry
What it looks like, in production.
Retail
Order status, returns and cross-sell over WhatsApp with live inventory access.
Financial
Credit status, branch visit scheduling and product questions with citations to policy.
Logistics
Shipment documentation, pickup coordination and proactive tracking.